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Rise and Fall Heaven » Forums » Archimedes Workshop (Tech Help) » Tech Help FAQ - Read this first!
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Topic Subject:Tech Help FAQ - Read this first!
Intrepid
Conscript
posted 04-17-06 03:46 PM EDT (US)         
Many questions have been officially responded to in Midway's Knowledge base (text search using keywords or error codes)

Installation
------------
Q: How much space does the game require for installation?
A: Rise & Fall: Civilizations at War requires approximately 3 GB of free hard drive space for installation.

Q: I am getting errors when trying to uninstall the game from Windows Add or Remove Programs control panel.
A: To correct this, you will need to re-run setup.exe from the Rise & Fall: Civilizations at War disc. This will clear up the error and you can uninstall and reinstall the game.

Q: I am getting a error during installation, "Error Code: -5009 : 0x8002802b".
A: This usually indicates that you do not have Admin access on the computer you are installing in Windows 2000 or XP. If you have Admin access, please refer to the following article about this Installshield error on the other possible causes and fixes for this issue: http://consumer.installshield.com/kb.asp?id=Q110616

Q: I run Rise & Fall by double-clicking on the RiseAndFall.exe and it starts to run, but quits right away.
A: Rise & Fall needs to know where its data files are located. Make a Shortcut to the RiseAndFall.exe and add
-datapath "data\" -redistpath "redist\" -nodump
to the end of the "Start In:" line. Do this by right-clicking on the shortcut and selecting Properties.

Q: I am getting an installshield -5003 error.
A: Please try the following:

1. Search for the InstallShield folder (by default, the full path is C:\Program Files\Common Files\InstallShield).
2. In the search results, right-click the InstallShield folder, choose Rename, type InstallShieldOld, and press Enter.
3. Close all open programs.
4. Try installing the game again.
5. If the problem persists, search for the InstallShield folder again (refer to Step 1 for instructions).
6. In the search results, right-click the InstallShield folder and choose Delete. Click Yes or OK to confirm the deletion.
7. Now search for the InstallShieldOld folder. Once located, right-click it, choose Rename, type InstallShield, and press Enter.
8. Install the game.

Q: What are the system requirements for Rise & Fall??
A: (see below)
Minimum System Requirements:

* Windows 2000/XP
* 512MB System RAM
* 1.5 Ghz Intel Pentium 4 or equivalent processor
* 64MB Direct3D compatible video card
* and DirectX 9.0c compatible driver;
* 4x CD / DVD-ROM drive
* 3 GB free hard disk space
* DirectX 9.0c (included)
* DirectX compatible sound card
* Keyboard, Mouse

Recommended System Specs

* 2.8 Ghz Intel Pentium 4 or equivalent processor
* 1 GB System RAM
* ATI X800 series, NVIDIA GeForce 6800 series, or higher video card


Video Cards (*GeForce MX Series Cards Not Supported*)
-----------

The following DirectX 9.0c video cards/chipsets are OFFICIALLY supported. This does not mean they will all run R&F flawlessly or equally well. Generally speaking, the faster the card, the more smoothly you will be able to play the game:

* ATI X1900 series
* ATI X1800 series
* ATI X1600 series
* ATI X1300 series
* ATI X300 series
* ATI X600 series
* ATI X850 series
* ATI X800 series
* ATI X700 series
* ATI X600 series
* ATI Radeon 8500 series
* ATI Radeon 9000 series
* ATI Radeon 9200 series
* ATI Radeon 9800 series
* ATI Radeon 9700 series
* ATI Radeon 9600 series
* ATI Radeon 9500 series
* NVIDIA Quadro 4 series
* NVIDIA GeForce 3, 3Ti
* NVIDIA GeForce 4, 4Ti,
* NVIDIA GeForce 7800 series
* NVIDIA GeForce 6800 series
* NVIDIA GeForce 6600 series
* NVIDIA GeForce 6200 series
* NVIDIA GeForce 5900 series
* NVIDIA GeForce 5950 series
* NVIDIA GeForce 5800 series
* NVIDIA GeForce 5700 series
* NVIDIA GeForce 5600 series
* NVIDIA GeForce 5200 series
* NVIDIA GeForce FX series
* Intel Graphics 945G
* Intel Graphics 915G
* Intel Graphics 910G

(NOTE: the laptop versions of these chipsets are NOT SUPPORTED!)

Cards that we (HG staff) think should work well include these models:* GeForce 6600, 6600 GT, 6800, 6800 GS, 6800 GT, 6800 LE, 6800 Ultra, 6800 XT, GeForce 7800 series, ATI X700 PRO, X800 Series with the following extensions: XT, GT, GTO, PRO, SE, XL, XT PE, X1800 series and X1900 series.

*Disclaimer: Before you purchase any video card, you are soley repsonsible for verifying that it will run R&F; the information provided above is unofficial and is only based on generic, synthetic performance benchmarks.

-Rise & Fall supports wide screen modes/monitors.
-Rise & Fall supports dual monitor play as of patch v1.11. Prior versions do not.

Q: Can I run the game on my system with an S3 video card?
A: The S3 series of video cards do not support the functionality necessary to run the game and are not supported.

Q: I cannot get my game to work on my system with the SIS 530 onboard video chip.
A: The SIS 530 onboard video chip is an older chip which does not have the memory or required functionality to run the program. This chip is no longer supported by SIS, and no new drivers are available for this video card. Note also that no Windows XP drivers are available for this chip.

Q: Will the program work on a system with an Intel 82810/82815 or 82845/82865 onboard video card?
A: The Intel 810/815 and 845/865 chipsets do not meet the minimum requirements to run the program. The program requires a card that supports hardware T&L (Transform and Lighting), and these Intel chipsets do not have the required DirectX functionality necessary to run the game.

Q: Will the SIS series of video cards work with the program?
A: The SiS series of video cards do not support the functionality required to run the program and are not supported. These are onboard chipset which use Shared Memory, and they do not support OpenGL or D3D functionality. The following SIS chipsets are affected: SiS 6326, 5597/5598, 530/620, 315, 550, 650, M650, 651, 740, 330, 661FX, M661FX/MX, 741, 760. Xabre 200, 400 and 600


Performance
-----------

Q: How can I improve the performance of Rise & Fall: Civilizations at War?
A: There are several things you can do to increase game performance.

- Make sure you have no other programs running in the background.

- The Game will run faster in lower resolutions, and with lower settings in the Video Options. Set your resolution lower (like 1024x768 or 800x600) and also check the Video Options and set those lower as well.

Try the following options to improve performance:

- If your video card has less than 128 megs of RAM you should probably set your Texture Quality to Low. This will reduce the size of the textures stored on your video card and will allow your video card to hold more textures. This will increase your framerate but degrade visual quality a little.

- If you still feel you're not getting a good frame rate (the game feels sluggish), click the Reset Defaults button and then Apply Changes. This will cause the game to do a check of your Computer and Video cards capabilities and make recommendations (Make sure to Apply Changes).

- If after doing the above steps you are still experienceing sluggishness, set everything to Low (this will allow the game to run at it's fullest, but without alot of fancy bells and whistles).


Network
-------

Rise & Fall uses TCP (33335) and UDP (33321) ports to communicate with other Computers.

If you are experienceing problems connecting with other Computers you may need add settings to your Windows Firewall or external Router/Firewall. We have attempted to resolve this in our Game, but sometimes programs (like Windows Firewall, Norton Internet Security, et.al) restrict Internet Traffic (TCP and UDP) in an attempt to secure your computer.

During Installation we have configured Windows Firewall to properly allow us to communicate, but if you reset defaults or made changes, you may have inadvertantly removed it. If you reinstall Rise & Fall we will set it for you again.

If you are using another program or external device (like a Linksys, Netgear, D-Link, etc), consult your manual on how to forward ports (33335 and 33321) to your computer.

There are a number of things to consider when playing network games like Rise and Fall. If you have tried but failed to play online, review these possible issues:

ROUTERS

If the gateway to your home network is a router, you have to forward the ports to your gaming PC. All router manufacturers provide details on how to do this. Generally, it's not difficult to do, and you only do it once. Look at the device documentation, or find the manual online at their web site, and/or Google it. Because all router models have a slightly different method of doing port forwarding, and a different interface for setting it up, make sure to get directions specific to your router model number.

CABLE MODEMS and MODEMS

If you have a cable modem (or dialup) you don't have to forward ports.

FIREWALLS

R&F configures Windows firewall automatically (if you use it). If you reset defaults or made changes, you may have inadvertantly removed the proper configuration of Windows firewall. If you reinstall Rise & Fall, the setup process will set it for you again. If you use a 3rd party firewall (Zone Alarm et al) you need to specifically allow R&F.exe to act as a server.

ANTI-VIRUS PROGRAMS

Certain anti-virus programs or "Internet Security" products have firewall features (worm-blocking, spyware blocking, etc.) that can interfere with online gaming/hosting, so you need to make sure they are properly configured or temporarily disabled. If you disable software, always do it through the application's control panel, not by killing the task in Task Manager.

NETWORK

Rise & Fall uses TCP (33335) and UDP (33321) ports to communicate with other Computers. Unless there is some unknown exploit unintentionally coded into R&F, opening these ports correctly does not increase the security risk to your computer, since only Rise and Fall's executable will respond to data flowing in/out on these ports.

You should never open ports universally to the internet, as this DOES pose a significant security risk to your PC. Virtually all software firewalls are "application aware" and you can safely allow a single app to act as a server on the ports recommended by the publisher/developer of the game. If you do not know how to safely open ports, ask someone to help you.

Technical Support
-----------------

Midway will take every care to ensure that customers are treated in a professional manner. If you find that you have a technical problem with one of our titles and you need assistance, please contact us with the following details to hand.

You can acquire the following information by running DxDiag.exe from the Start->Run prompt.

PC make and model
Graphics and Sound Card make and model
Graphics and Sound Card driver version
Operating System
Direct X Version
System Ram

Midway Home Entertainment
Tech/Customer Support
6755 Mira Mesa Boulevard
Suite 123-155
San Diego CA 92121

Phone: Midway US Tech/Customer Support 858-450-8190
Web: http://support.midway.com(email and FAQs)

Midway Games Ltd
43 Worship Street
London, EC2A 2DX
United Kingdom

Tel: 0870 720 8000
E-mail: http://support.midway.com(email and FAQs)

Game Info:

Get More information online at www.riseandfallgame.com,raf.heavengames.com or
http://www.midway.com/rxpage/Game_Rise&Fall:CivilizationsatWar.html


Warranty / Replacement
----------------------

Please see http://support.midway.comfor details. Within 90-days of original authorized retail purchase your replacement of defective product can be sent at no charge. For other replacements a service charge may apply.

Documentation Replacement:

For Game Manual availability please contact Midway directly.


End-User License Agreement
--------------------------

The End-User License Agreement (EULA) is available for review in game during installation and posted at http://support.midway.com(search "Rise & Fall EULA")

[This message has been edited by Chonaman (edited 08-09-2006 @ 01:30 PM).]

AuthorReplies:
Zhukstr
Conscript
posted 04-18-06 08:41 AM EDT (US)     1 / 14       
isnt minimum vid card 64mb?
vibhavrocks
Conscript
posted 04-18-06 10:58 AM EDT (US)     2 / 14       
noe sorry to break it to you

life with out fun is life with out life

Rise and Fall the most addictive game we are about to see in 1....2...3 oh dam,june 12

lu31605
Conscript
posted 04-18-06 09:25 PM EDT (US)     3 / 14       
y they change it all of a sudden?

also does the ram really matter?
games that need 512rams can play kinda well with 256.

[This message has been edited by lu31605 (edited 04-18-2006 @ 09:32 PM).]

chikoroll
Conscript
posted 04-19-06 07:59 AM EDT (US)     4 / 14       
we will see when the game comes out, i know that some games refuse to install if u dont meet the minimum requirements (heroes of might and magic 4 refuses to install on 64mb ram)
fhertlein
Conscript
posted 04-21-06 03:36 PM EDT (US)     5 / 14       
My system is uber, but the game will abruptly crash to the desktop, at different times.

So the game consistently disappears, but it happens at varying times.


"The devil and the priest can't exist if one goes away, its just like the battle of the sun and moon, night and day. The force of the devil is what we are told to fear. Watch out for religion when he gets too near."
"Living in a world of fantasy, I can hide behind what's real."
"Behind a smile, there's danger and a promise to be told, you'll never get old. Life's fantasy, to be locked away and still to think you're free! So live for today, tomorrow never comes. Die young."
DoctorKilljoy
Noble (VIP)
posted 06-10-06 08:02 PM EDT (US)     6 / 14       
"Recommended Requirements:*

Processor: Intel P4, 3.2 GHz or greater; or AMD Athlon 64 3200 or greater (Single-core recommended; games do not make use of dual core technology and sometimes do not run well on dual-core processors)"

Big correction here. Not all games utilize dual core technology. However, Rise and Fall DOES utilize dual core technology. The performance increase is significant. We worked very closely with AMD on this, and they are even astounded at the results. They have some new multi-core processors coming out that make even better use of the multi threading capabilities of R&F.

Be excited, those lucky gamers that have dual core systems. Be very excited.

Chonaman
Conscript
posted 06-10-06 10:04 PM EDT (US)     7 / 14       

Quote:

Big correction here. Not all games utilize dual core technology. However, Rise and Fall DOES utilize dual core technology.

Thanks for dropping by and letting us know this, DoctorKilljoy. Was it ever made public previously that R&F supports dual core CPUs? I'd never heard it until I read your post.


Total War Heaven Former Angel Cherub and Long-Time Contributor
Sargon69
Conscript
posted 06-13-06 08:23 PM EDT (US)     8 / 14       
I don't see any mention of the Intel integrated graphics chips listed here.

Just thought I'd let everyone know, Rise and Fall is working and running fine on my 9xx Intel integrated graphics.

Chonaman
Conscript
posted 06-13-06 09:19 PM EDT (US)     9 / 14       
Thank you Sargon69, we'll make note of that. What are your video and systme specs, so we can pass that along?

Cheers!


Total War Heaven Former Angel Cherub and Long-Time Contributor
hzh87
Conscript
posted 06-20-06 08:25 PM EDT (US)     10 / 14       
hi, i have 1.5 G ram, AMD athlon 64 3400+, and a ATI x850pro. it seems i met all the recommanded requirment but i still play on medium settings. I prefer a game with something like 3000 cap, any suggestion for my video settings?

[This message has been edited by hzh87 (edited 06-20-2006 @ 08:26 PM).]

Chonaman
Conscript
posted 06-22-06 11:56 AM EDT (US)     11 / 14       
@ hzh87

I think I responded to this in another thread already. If I recall, you play online mostly. For online play, I turn everything down to lowest except 1024X768 resolution since all I care about is speed/response time. Your system should be better depending on how optimally configured it is for gaming. The hardware's good for starters though.

The more units you have, the more important it becomes to have both a very fast CPU (dual-core) and and very fast vid card. 3000 units onscreen battling will use a boatload of cycles just calculating damage, and flaming arrows use a lot of GPU time, I'm sure, just as they do in Rome: TW.


Total War Heaven Former Angel Cherub and Long-Time Contributor

[This message has been edited by Chonaman (edited 06-30-2006 @ 12:18 PM).]

TOP_BUZZERR
Conscript
posted 07-13-06 01:59 PM EDT (US)     12 / 14       
I just downloaded the new patch (1.11) and i am having major problems with my mouse it goes crazy in the game so i cant play can some1 please! help me
Bileskou
Conscript
posted 09-04-06 08:45 AM EDT (US)     13 / 14       
My video card does not support the vertex shaders.Plz help me..thank you.My video card btw is 64MB...
yazzino
Conscript
posted 03-08-07 00:53 AM EDT (US)     14 / 14       
Hello!

I got a problem with this:
____________________________________________________________ __
Q: I run Rise & Fall by double-clicking on the RiseAndFall.exe and it starts to run, but quits right away.
A: Rise & Fall needs to know where its data files are located. Make a Shortcut to the RiseAndFall.exe and add
-datapath "data\" -redistpath "redist\" -nodump
to the end of the "Start In:" line. Do this by right-clicking on the shortcut and selecting Properties.
____________________________________________________________ __

What is -datapath "data\" -redistpath "redist\" -nodump ??

In my "Start in" line i got this:
"C:\Programmer\Midway Home Entertainment\Rise and Fall Demo\Bin\"

What is the problem?

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